Introduction
Welcome to TheLovePlace.net, which is owned and operated by Love Our Matches, LLC (LOM, LLC). We strive to provide the best experience with our extensive collection of products. Our refund policy addresses the unique nature of digital and physical goods to ensure clarity and fairness.
No Refunds for Digital Downloads with One Exception
Due to the nature of digital products, we do not offer refunds for digital downloads unless there is a technical problem preventing access to the product.
Eligibility for Refunds on Digital Downloads:
• Refunds are only eligible if technical issues prevent the download or use of the product, and our technical support team is unable to resolve the problem.
• Refund requests must be made within seven (7) days from the date of purchase.
• Only one refund per customer per day is allowed.
• Refunds will be issued using the same payment method as the original purchase.
Refund Process for Digital Downloads:
• Contact our technical support team via email or phone to report the issue.
• If our technical support team cannot resolve the issue within two (2) business days, you may request a refund.
14-Day Return Policy for Physical Goods
We offer a 14-day return policy for physical goods. If you are unsatisfied with your physical product, you can return it within fourteen (14) days of receipt for a refund or exchange.
Eligibility for Returns on Physical Goods:
• Items must be returned in their original condition.
• A receipt or proof of purchase is required.
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Return Process for Physical Goods:
• Contact our customer service to initiate the return process.
• Pack the item securely and include all original packaging and accessories.
• Ship the item to the address to our mailing address.
Refunds for physical goods will be processed within two (3) business days of receiving the returned item, and the amount will be credited back to your original payment method.
Contact Information
If you have any questions or need further assistance, please contact our customer service:
• Email: customerservice@loveourmatches.com
• Phone: 312-985-6272
Terms and Conditions
This Refund Policy is subject to our Terms and Conditions. Please refer to our Terms and Conditions for further information regarding your use of our services.
Changes to Terms
LOM, LLC reserves the right, in its sole discretion, to change the Terms under which TheLovePlace.net is offered. The most current version of the Terms will supersede all previous versions. LOM, LLC encourages you to review the Terms to stay informed of our updates periodically.
Contact Us
LOM, LLC welcomes your questions or comments regarding the Terms:
Love Our Matches, LLC dba TheLovePlace.net
1112 W. Boughton Rd, Suite 170, Bolingbrook, Illinois 60440
Email Address: customerservice@loveourmatches.com
Telephone number: 312-985-6272
Effective as of June 24, 2024